FAQs – Canada's Cleaners

Frequently Asked Questions

Got questions? We’ve answered the most common ones to help you feel confident before dropping off your clothes.

General Questions

How long does dry cleaning take?

Most orders are ready within 2 business days. Same-day or next-day service may be available for an extra fee.

What types of clothing do you clean?

We specialize in suits, dress shirts, blouses, trousers, dresses, jackets, and formalwear. We also clean uniforms and outerwear.

Is your dry cleaning eco-friendly?

Yes! We use environmentally safe cleaning solutions that are tough on stains but gentle on the planet—and your clothes.

Do you offer pickup and delivery?

Yes, we offer free local pickup and delivery in London, Ontario, for most orders, contact us to see if you qualify

Pricing & Payments

How much does it cost to clean a two-piece suit?

On average, a two-piece suit costs $24.99 to clean. Prices may vary based on fabric and extras like stain removal.

Are there any hidden fees?

No. We offer flat-rate pricing with no surprise charges. What you see is what you pay.

Do you offer bulk discounts?

Yes! We offer bundle pricing for 5 or more garments. Ask in-store or check our website for current promotions.

What payment methods do you accept?

We accept cash, debit, credit cards, Apple Pay, and Google Pay.

Stain Removal & Fabric Concerns

Can you remove tough stains like wine or oil?

Yes, we specialize in removing common stains like wine, coffee, oil, ink, and makeup. The sooner you bring it in, the better the results.

What if the stain doesn’t come out?

We’ll always do our best to treat it safely. If it’s permanent, we’ll let you know and avoid using any harsh chemicals that might damage the fabric.

Do you offer odor removal?

Yes, we can treat clothes with lingering smells from smoke, sweat, or food. Our cleaning process leaves your clothes fresh and clean.

Is dry cleaning safe for older or fragile clothing?

Yes, we use gentle, fabric-safe methods designed to preserve delicate or vintage garments.

Lost & Damaged Items

What if something goes missing?

We have systems in place to track every item, but if something is lost, we’ll investigate right away and make it right.

What happens if my item gets damaged?

We take full responsibility for any damage caused during cleaning. Our team will either repair the item or compensate you fairly.

Do you take photos or tag items?

Yes, each item is inspected, tagged, and logged upon arrival. This helps us keep your order organized and ensures nothing is missed.

What if I forget to pick up my clothes?

No worries—we’ll send reminders. We hold onto unclaimed items for up to 90 days before donating or recycling.

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